Client experience
Complex, visible and commercially important environments.
We work where transformation is high stakes, high profile and commercially significant. Our experience spans global sport, financial markets and international data businesses. These environments have demanding stakeholders, real commercial pressure and little tolerance for delivery failure.
Tottenham Hotspur
Salesforce enabled customer and commercial transformation
We led Salesforce enabled customer and commercial transformation across customer operations, commercial processes, data and ways of working. Salesforce supported a wider change in how supporters and clients are served.
FTSE Russell
Salesforce transformation and operating model change
We delivered Salesforce transformation and operating model change across client operations, data and governance, providing structured programme leadership across internal teams and delivery partners.
S&P Dow Jones Indices
CRM enabled business change in a complex enterprise
We led CRM enabled business change across multiple stakeholder groups and geographies, connecting commercial objectives to platform capability, process change and adoption.
Case studies
Detailed case studies are in preparation.
Each will focus on the transformation and its business impact rather than the technology involved. If you would like to discuss relevant experience in the meantime, we are happy to talk it through directly.
- Business context and strategic objectives
- The challenges the client faced
- The role White Angel played
- How internal, technology and partner teams were brought together
- The outcomes achieved
Let's talk about what you're trying to achieve.
Planning a transformation, developing a business case, mobilising a programme or dealing with delivery that has lost momentum? A short conversation is usually enough to see whether we can help.